Shipping
We offer fast and secure shipping to ensure that your purchases arrive on time and in perfect condition. Here’s what you need to know:
- Shipping Times: Orders are processed within 1-2 business days of payment confirmation. Delivery times depend on the destination and the chosen carrier.
- Shipping Costs: Shipping costs are calculated based on the destination and total weight of your order. You will be shown the shipping charges before completing your purchase, so you’ll know exactly what you’re paying.
- Tracking: After your order is shipped, you will receive a tracking number to monitor the progress of your shipment.
- Shipping Address: Please ensure that the shipping address you provide is accurate. We are not responsible for shipping errors due to incorrect information.
Returns and Refunds
We are committed to ensuring your complete satisfaction with every purchase. If you are not satisfied with your order, here’s how we handle returns:
- Return Period: You can request a return within 14 days from the date you received your order.
- Return Conditions: Returned items must be in the same condition in which you received them, unused, and with all original labels and packaging. Returns that do not meet these conditions will not be accepted.
- How to Return: To start the return process, please fill out the return form on our website or contact us via customer support. Once we receive your request, we will provide detailed instructions.
- Refunds: Once the return is received and inspected, we will issue a full refund for the purchase amount (excluding shipping costs). Refunds will be made to the same payment method used for the original purchase.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the error is on our part or the product is defective.
Defective or Damaged Products
If the product you received is defective or damaged, please contact us immediately. We will cover the return shipping costs and send you a replacement item or process a full refund, depending on your preference.
Contact Us
If you have any questions or need further information, our customer service team is always available to help. You can contact us via email or by filling out the contact form on our website.