Shipping Policy

At 3darmory.eu, we are passionate about 3D printing, prop making, cosplay, and collectibles. Our goal is to transform carefully designed digital models into detailed, high-quality 3D-printed kits that enthusiasts can assemble, customize, and enjoy.

Each product is developed with great attention to detail. Whenever possible, we study reference images, screenshots, photographs, and other available materials to reproduce the appearance and proportions of the original item as accurately as possible.

Our products are manufactured using reliable 3D printing equipment and quality materials. Before an order leaves our workshop, every printed component is visually checked by hand to ensure it meets our standards.

Where are you located?

3darmory.eu is based in Santa Marinella, Rome, Italy.

Our products are created and produced with the help of skilled 3D artists and designers, allowing us to continually develop new models and expand our catalogue.

Do you provide assembly support or a warranty?

We are happy to provide basic assistance regarding the assembly of our 3D-printed kits.

Please remember that 3D-printed components can be relatively fragile, especially during assembly, sanding, cutting, or other post-processing operations. Applying excessive pressure or using unsuitable tools may cause a part to break.

Small breaks or cracks can often be repaired using cyanoacrylate glue (super glue) and appropriate post-processing techniques.

If you receive an item with a component that was already damaged when delivered, please contact us within 24 hours of receiving your order. Include photographs of the damaged part and, where possible, the packaging so that we can assess the situation and determine the best solution.

What is your return and refund policy?

For information regarding returns, refunds, cancellations, and eligible products, please refer to our dedicated Returns & Refunds Policy.

How long does it take for my order to ship?

Our 3D-printed products are generally produced on demand.

Unless a different processing time is specified on the product page, orders are normally prepared and dispatched within 1–3 business days after payment is received.

Please consider these timeframes as estimates. Processing may take longer during periods of high demand, for custom-made products, pre-orders, or when otherwise specified on the product listing.

Before dispatch, each order is checked to ensure that the components are present and that the printed parts meet our quality requirements.

When your package has been handed over to the carrier, a tracking number will be sent to the email address provided during checkout, whenever the selected shipping method includes tracking.

How are orders shipped within Italy?

Orders shipped within Italy are sent through established postal and courier services.

The shipping method and applicable cost will be shown during checkout and may vary depending on the destination, parcel dimensions, weight, and service selected.

How are international orders shipped?

We ship orders to a wide range of international destinations using trackable shipping services, where available.

Depending on the destination and the shipping option selected, parcels may be sent through postal operators or private courier services.

If you would like to use a particular courier, please contact us before placing your order. We can check whether the requested service is available and, when possible, provide a shipping quote.

Any alternative or upgraded shipping service must be agreed upon with the customer before the parcel is dispatched.

Customs, VAT and Import Charges

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise, these costs are not included in the product or shipping price and remain the responsibility of the customer.

It is the customer's responsibility to verify whether the ordered products can be legally imported into their country and to comply with any applicable local regulations.

Delivery Times and Delays

Once an order has been dispatched, delivery times depend on the shipping provider and destination country.

Although we always aim to dispatch orders as quickly as possible, we cannot guarantee a specific delivery date. Delays may occur due to customs processing, carrier issues, strikes, holidays, adverse weather conditions, or other circumstances beyond our control.

If your parcel appears to be delayed or the tracking information has not been updated for an extended period, please contact us and we will assist you in contacting the relevant shipping provider where possible.

Incorrect Shipping Information

Please make sure that the shipping address entered during checkout is complete and correct.

If a parcel cannot be delivered or is returned to us because of an incorrect address, missing information, refusal of delivery, or failure to collect the package, additional shipping charges may apply if you request a second shipment.

Any additional costs resulting from incorrect or incomplete shipping information are the responsibility of the customer.

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